THE BASICS
📌 Empathy: In a caring and emotional manner, to understand what it’s like to be in the other person's situation.
📌 Strategic Empathy: Understand the other side to better advance your own interests, aiming for mutually beneficial outcomes.

THE ADVANCED
📊 At Keystone, we emphasize the importance of distinguishing between positions and interests.
📌 Positions: What you say.
📌 Interests: What you truly want behind your statements.

THE SURPRISING
💡 You can show empathy as a position to seem understanding.
💡 Strategic empathy is more than just understanding; it uses what the other party discloses to help achieve your personal goals and find win-win solutions.
💡 As a customer, we know most sales reps convey empathy; however, this is often strategic empathy. Recognizing this allows you to manage the flow of information to protect your own interests while fostering a collaborative atmosphere.

ACT NOW!
🚀 Start integrating awareness of strategic empathy into your negotiation tactics today. Invest in developing your negotiation skills at Keystone Negotiation. https://lnkd.in/gcU8SFu